Returns & Exchanges

At Ralica Furniture Houses, we want you to be completely satisfied with your home decor and furnishing choices. If a product does not meet your expectations, you can return or exchange it within 14 days of delivery provided it is in its original condition.

1

Submit a Request

Contact our customer service team via email or our online contact form to initiate your return, providing your order number and the reason for the request.

2

Prepare the Items

Ensure the furniture or accessories are disassembled, if applicable, and placed back into their original packaging with all manuals and protective components included.

3

Schedule a Pickup

Once approved, our logistics team will coordinate a convenient time to collect the items from your address, or you may return smaller items to one of our physical showrooms.

4

Receive Your Refund

After our quality control team inspects the returned goods to confirm they are undamaged, we will process your refund to the original payment method within 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing