Frequently Asked Questions
Everything you need to know about shopping at Ralica Furniture Houses
What are the delivery times for furniture orders?
Delivery times vary depending on whether the item is in stock. In-stock products are typically delivered within 5 to 10 business days, while custom or out-of-stock items may take 4 to 8 weeks.
Do you offer professional assembly services?
Yes, Ralica provides professional furniture assembly services for an additional fee. You can request this service during the checkout process or by contacting our customer support team.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, and flexible installment plans through our partner financial institutions.
What is your return policy for furniture?
You can return standard products within 14 days of delivery, provided they are in their original packaging and unused. Please note that custom-made or personalized furniture items are not eligible for return.
Does the furniture come with a warranty?
All furniture purchased from Ralica comes with a standard 2-year manufacturer's warranty, covering production defects and material quality. Extended warranties may be available for specific premium collections.
Can I see the furniture in person before buying?
Yes, you are welcome to visit our physical showrooms across the country to experience the quality and comfort of our furniture collections firsthand.